SENIORVUE PRIVACY POLICY

Last Updated: December 13, 2025

Privacy Policy

SeniorVue (“SeniorVue,” “we,” “us,” or “our”) provides a platform to help individuals and organizations find, manage, and coordinate senior care information and services. This Privacy Policy explains how we collect, use, share, and protect personal information when you use SeniorVue.

1. Who we are
SeniorVue operates a senior care guidance and provider-management platform for individuals, families, and care providers.

2. What information we collect
We collect the following types of information:
Account and contact information: such as name, email address, phone number, and similar details.
Profile and service information: information you add to your profile or submit through the platform, including preferences, inquiries, notes, vacancy or facility-related information, and service interactions.
Communications: messages or communications you send to us or receive from us, including email, SMS/text messages, and support requests.
Technical and usage data: IP address, device and browser type, pages viewed, timestamps, and basic logs used for security, analytics, and performance.

3. SMS and text messaging communications
If you provide your phone number and opt in, SeniorVue may send you SMS or MMS messages, including service-related notifications, account updates, availability alerts, and other informational or operational messages. In some cases, messages may include marketing or promotional content related to SeniorVue services.
Consent: By providing your phone number and opting in, you consent to receive text messages from SeniorVue. Consent to receive SMS messages is not a condition of purchasing any service unless explicitly stated.
Opt-out and help: You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP. Message and data rates may apply depending on your mobile carrier.
Message delivery and data use: SMS messages are delivered using third-party communication providers, including Twilio. Phone numbers and message content are used only to deliver and support messaging services, comply with legal requirements, and operate the platform. We do not sell phone numbers or SMS message data, and we do not use SMS data for advertising or ad targeting.
Content limitations: SeniorVue does not intentionally send protected health information (PHI) via SMS. Users are encouraged not to include sensitive medical or personal health details in text messages.

4. Google Sign-In / OAuth data
If you choose to sign in with Google, SeniorVue receives certain information from your Google account as permitted by the OAuth scopes you authorize, such as your name, email address, and basic profile information.
How we use Google user data: We use Google account data only to authenticate you, create or link your SeniorVue account, and provide SeniorVue services. We do not use Google user data for advertising, marketing, or building user profiles unrelated to SeniorVue.

5. How we use information
We use information to: provide, maintain, and improve SeniorVue and its features; create and manage accounts and authenticate users; send service-related communications, including SMS and email; respond to inquiries and provide customer support; monitor, secure, and troubleshoot the platform; comply with legal obligations and enforce our terms.

6. How we share information
We do not sell personal information.
We may share information with service providers who help operate the platform (such as hosting, communications, analytics, and customer support providers). These providers may use data only to perform services for SeniorVue. We may also share information when required by law or necessary to protect SeniorVue, our users, or others, and in connection with a business transaction such as a merger, acquisition, or sale of assets, with appropriate safeguards.

7. Data retention
We retain personal information for as long as necessary to provide SeniorVue services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and purpose.

8. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights
Depending on your location, you may have the right to access, update, or delete your personal information. You may also manage communication preferences or request assistance by contacting us.

10. Children’s privacy
SeniorVue is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. Third-party links
SeniorVue may include links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

12. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Email: justin@seniorvue.com
Website: https://seniorvue.com